We admit it, the weakest link in our entire operation is the INITIAL communication!
Yes, we said it, and we know it: office work is our weak-link!
Thankfully, we are pretty darn good at doing floors.
We are a small, family based business, trying to keep it simple.
We do NOT have a storefront or a receptionist in our office.
It’s hard running a small business and we try to keep unnecessary expenses down wherever possible.
That being said, email tends to be a better means of making initial contact.
Having more than 60 years of history as a family based professional flooring company, we have built up a very strong reputation, and we do not take that for granted.
We do try to make sure to return calls and emails as soon as we can, but office hours are very limited as we are on the jobs and on the road most of the time.
The vast majority of our customers are repeat clients and they contact us directly on our cell phones.
No disrespect is ever intended, but to be honest, our repeat customers and established clients will always receive our immediate attention over in-coming cold calls or emails.
We are so thankful for all our repeat customers and professional clients, and we try hard to ensure great communication with them. That is our priority.
Colonial Floors LLC
130-D Rosary Lane, Hyannis, MA 02601
508-364-2825 Cell or Text
Unmanned office/working warehouse.
By Appointment Only.